SATISFACTION GUARANTEED

We know you're going to love our fantastic selection, super-low prices and exceptional customer service.  That's why we're proud to stand behind our products and offer you a 100% satisfaction guarantee.

We are more than happy to answer all your questions before you make a purchase to ensure you get exactly what you are looking for.

If for any reason, you are not 100% satisfied with your purchase, you may return it to us within 30 days (from date of delivery) for a refund of the product price, shipping fees are not reimbursable. 

 

HOW TO INITIATE A RETURN AND REFUND

To initiate a return, please follow the instructions below:

1) Call or email us (800) 843.5751 service@diamond-me.com with your order number to request a Return Authorization number.  We will NOT accept a return without a Return Authorization number.

2) Upon receiving a Return Authorization number, follow instructions on the Return insert included in your package.

3) When we receive the package, the product is inspected, checked for damages and tested to verify authenticity.

Once it's passed, a refund is processed. You should see the reimbursement of the purchase price on your credit card within 24 to 48 hours.

 

ONLINE REFUND SUPPORT

E-mail: service@diamond-me.com

Emails are answered within 24 hours.  Weekend emails are answered the following business day.

PHONE REFUND SUPPORT

(800) 843-5751

(213) 488-2910

Customer Service representatives are standing by to assist you.  Please be patient when you call, as our representatives may be assisting other customers.